Warranty Statement(s)

RTA Cabinets – RTA cabinets may be returned within 14 days of receipt. You will be responsible for a 25% restocking fee and the shipping cost to send back to the manufacturer. The item must be in its original packaging, and in good condition. To process a claim, email info@simplykitchenusa.com your confirmation number, the reason why the item is being returned, and specific SKU(s) of the item(s) being returned. We can then provide a Return Authorization number and shipping details.

In order for you to receive credit, you must receive a Return Authorization number from us prior to shipping out the return. Once we have received the returned item, it will be inspected for damages. We ask that you allow 7 days of receipt for the manufacturer to inspect the returned item(s). Should everything be intact, we will issue the credit to your account minus the 25% restocking fee. Original shipping costs will not be credited back to the account or refunded in any way

QUARTZ RESIDENTIAL WARRANTY FOR NORTH AMERICA

Simply Kitchens provides a Lifetime Limited Warranty that its product, Quartz (“the Product”), will be free from manufacturing defects under normal use and service. This non-transferrable warranty covers the Product only and is extended solely to, the original purchaser(s)/ home owner(s) of the Product who reside in and own the home in which the Product is originally installed by a Simply Kitchens Certified Fabricator/Installer, (Owner(s)”) and maintained in accordance with the  Quartz Care and Maintenance Guidelines. In addition, this warranty pertains only to interior residential installations within the U.S. and is only valid if the Product and installation has been paid for in full.

The Product is made up of natural materials which inherently vary in color, shape, size and distribution within each slab. In addition, some of the Product colors contain movement or veining and variances due to the randomness of this effect are to be expected and are not covered under this warranty.

Although the Certified Fabricator / Installer is responsible for carefully inspecting the Product prior to fabrication and installation, it is still the responsibility of the Owner(s) to thoroughly inspect the Product upon receipt and prior to permanent installation.

Product failures due to manufacturing defects will be repaired or replaced by Simply Kitchens at its discretion. Simply Kitchens will seek to provide the best possible result. However, whether we choose to repair or replace the Product, an exact color match cannot be guaranteed.

TERMS AND CONDITIONS

This warranty covers only the repair or replacement of the actual section of the material determined to be damaged. The Owner(s) sole and exclusive remedy against Simply Kitchens shall be at the sole option of Simply Kitchens to repair or replace the defective Product. Simply Kitchens will make all decisions affecting this warranty and decisions will be final and binding upon all parties.

The Product must:

  • be fabricated and installed by a Simply Kitchens Certified Fabricator/Installer
  • be maintained in accordance with the  Quartz Care and Maintenance Guidelines

The Owner(s) must:

  • be the original purchasers of the Product
  • own the US residence in which it was originally installed
  • provide an original receipt or proof of purchase showing:
    • the Product and installation is paid in full
    • be the homeowner(s) of the home in which the material is installed are the original Owner(s) of the Product

Simply Kitchens and its authorized agents must be permitted sufficient time and opportunity to:

  • inspect the Product
  • evaluate the claim
  • respond to the claim with a solution

WARRANTY EXCLUSIONS

This warranty DOES NOT cover:

  • variance in color, size, shape and particulate distribution from sample, slab and/or final installed countertop.
  • scratches, while the Product is scratch resistant it is not scratch proof therefore cutting boards are highly recommended.
  • blemishes are inherent and expected in such natural materials.
  • minor staining or water spots. While the Product is stain resistant, it is not stain proof, please take care to clean up any spills on your surface as quickly as possible.
  • normal wear, including but not limited to; scratches, chips, abrasions, and dullness to the finish. Please refer to the Quartz Care and Maintenance guidelines received with your purchase.
  • supplemental repair including, but not limited to, electrical, tile or wall surfaces, backsplashes, cabinetry, freight, and plumbing modifications necessary to repair or replace the Product.
  • fabrication and installation of product by a provider other than a Simply Kitchens Quartz Certified Fabricator/Installer
  • defects in the Product that were visible at the time of fabrication/installation and were not avoided during fabrication / installation.
  • damage resulting from not following the Simply Kitchens recommended guidelines for storage, handling, supports, cutouts, fabrication, care, and maintenance. All requirements for fabrication and installation must be followed.
  • the securing of any type of mechanical fasteners directly into the material.
  • the appearance or performance of seams, edges, joints, adhesives, caulk and /or other accessory items.
  • the Product failure due to bending or curving, i.e. thermoforming.
  • the Product fabricated or installed outside the United States of America.
  • if the Product is removed from the original place of installation
  • alteration/repair has been performed on the Product by someone other than a Certified Simply Kitchens Quartz Fabricator/Installer.
  • the Product installed in applications such as, but not limited to, shower trays or shower pans, steam showers, steam rooms and saunas.
  • the Product installed as an exterior application and/or exposure to UV.
  • the Product installed as flooring.
  • chips and cracks caused by impact excessive force, applied load, lack of adequate support, settling or movement of cabinets.
  • exposure to harsh or corrosive chemicals and cleaners.
  • exposure to extreme heat and/or thermal shock. Trivets must be used for any hot pots, pans, crock pots, and for any heat generated items. Heat resistant pads are highly recommended.
  • the use of the Product for commercial application(s) including, but not limited to, installation in store, office, rental property, or other places of business.
  • errors in fabrication or installation, including damage caused to other areas of the home during installation.
  • damage or injury caused by improper use or abuse, which includes but is not limited to, damage from accidents, vandalism, impact, chemical damage, bleach damage, acts of nature, job-site conditions, architectural design, or structural improvement.
  • material or services have not been paid in full.
  • any residence where the Owner(s) is not the occupant.
  • appearance of edge, re-fabrication, or altering of the factory applied face finish in any way.
  • the Owner(s), decide they do not like the Product after installation due to color, shade, pattern, or any other opinions based on personal preference. any other items or occurrences that are inherent characteristics of the Product, regardless of whether viewed as a defect by the Owner(s).

The Product is made up of natural materials which inherently vary in color, shape, size and distribution within each sample or slab. Therefore, samples are not mean to be an exact replication of the Product slab or final installed countertop. In addition, some of the Product colors contain movement or veining and due to the randomness of this effect, samples of these colors may not show this overall aesthetic.

These variances are to be expected, so please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, and hue when selecting a color. Also be advised the Product samples and slabs may vary from the actual, installed Product surface.

No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, Simply Kitchens is not liable in tort or contract for any loss or direct, incidental, or consequential damages as a result of the use or the inability to use the Product.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Simply Kitchens makes no other guarantee, representation, or warranty (express or implied) with respect to its products, except as expressly stated herein. No representative, dealer, employee, installer or any other person is authorized or permitted to make, modify or change this warranty with respect to the Product.

This Lifetime Limited Warranty applies to the Product installed after January 1, 2016. All parties must agree to comply with the terms and conditions outlined in this Limited Lifetime Warranty.

To obtain service under this warranty, first contact the source from which you purchased the Product. If the warranty resolution is not handled to your satisfaction, please contact:

Simply Kitchens

GRANITE

RESIDENTIAL LIFETIME LIMITED WARRANTY FOR NORTH AMERICA

Simply Kitchens provides a Lifetime Limited Warranty that its product, Granite treated with Granite Pro (“the Product”), will be guaranteed free from stains or spills from foods and beverages under normal use and service. Granite Pro is the Simply Kitchens approved sealant (“the Approved Sealant”).

This non-transferrable warranty covers the Product only and is extended solely to, the original purchaser (s) and home owner(s) of the Product who reside in and own the home in which the Product is originally installed by a Simply Kitchens Certified Fabricator/Installer, (“Owner(s))” and maintained in accordance with the Granite Care and Maintenance Guidelines. In addition, this warranty pertains only to interior residential installations within the U.S. and is only valid if the Product and installation has been paid for in full.

The Product is quarried granite material only and is subject to veining and slight variances, including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances that occur naturally in the stone. These natural variances are to be expected and are not covered under this warranty.

The Simply Kitchens Certified Fabricator/Installer is responsible for carefully inspecting the Product before fabricating and for applying the Approved Sealant to the Product in accordance with the labeling instructions prior to installing the Product. However, it is still the responsibility of the Owner(s) to thoroughly inspect the Product upon receipt and prior to permanent installation.

Product failures due to manufacturing defects will be repaired or replaced by Simply Kitchens at its discretion. Simply Kitchens will seek to provide the best possible result. However, whether we choose to repair or replace the Product, an exact color match cannot be guaranteed.

TERMS AND CONDITIONS

This warranty covers only the repair or replacement of the actual section of the material determined to be damaged. The Owner(s) sole and exclusive remedy against Simply Kitchens shall be at the sole option of Simply Kitchens to repair or replace the defective Product. Simply Kitchens will make all decisions affecting this warranty and decisions will be final and binding upon all parties.

The Product must:

  • be fabricated and installed by a Simply Kitchens Certified Fabricator/Installer
  • be sealed with the Approved Sealant
  • be maintained in accordance with the Granite Care and Maintenance Guidelines

The Owner(s) must:

  • be the original purchasers of the Product
  • own the US residence in which it was originally installed
  • provide an original receipt or proof of purchase showing:
    • the Product and installation is paid in full
    • be the homeowner(s) of the home in which the material is installed are the original Owner(s) of the Product

Simply Kitchens and its authorized agents must be permitted sufficient time and opportunity to:

  • inspect the Product
  • evaluate the claim
  • respond to the claim with a solution

 

WARRANTY EXCLUSIONS

This warranty DOES NOT cover:

  • naturally occurring variances within the Product including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances
  • variances between the Product sample, slab and/or final installed countertop including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances.
  • scratches, while the Product is scratch resistant it is not scratch proof therefore cutting boards are highly recommended.
  • blemishes inherent and expected in such natural materials.
  • minor staining or water spots. While the Product is stain resistant, it is not stain proof, please take care to clean up any spills on your surface as quickly as possible.
  • normal wear, including but not limited to; scratches, chips, abrasions, and dullness to the finish. Please refer to the Granite Care and Maintenance guidelines received with your purchase.
  • supplemental repair including, but not limited to, electrical, tile or wall surfaces, backsplashes, cabinetry, freight, and plumbing modifications necessary to repair or replace the Product.
  • fabrication and installation of product by a provider other than a Simply Kitchens Granite Certified Fabricator/Installer
  • defects in the Product that were visible at the time of fabrication/installation and were not avoided during fabrication / installation.
  • damage resulting from not following the Simply Kitchens recommended guidelines for storage, handling, supports, cutouts, fabrication, care, and maintenance. All requirements for fabrication and installation must be followed.
  • the securing of any type of mechanical fasteners directly into the Product.
  • the appearance or performance of seams, edges, joints, adhesives, caulk and /or other accessory items.
  • the Product fabricated or installed outside the United States of America.
  • the Product if it is removed from the original place of installation.
  • if alteration/repair has been performed on the Product by someone other than a Certified Simply Kitchens Granite Fabricator/Installer.
  • the Product installed in applications such as, but not limited to, shower trays or shower pans, steam showers, steam rooms and saunas.
  • the Product installed as an exterior application and/or exposure to UV.
  • the Product installed as flooring.
  • chips and cracks caused by impact excessive force, applied load, lack of adequate support, settling or movement of cabinets.
  • exposure to harsh or corrosive chemicals and cleaners.
  • exposure to extreme heat and/or thermal shock. Trivets must be used for any hot pots, pans, crock pots, and for any heat generated items. Heat resistant pads are highly recommended.
  • the use of the Product for commercial application(s) including, but not limited to, installation in store, office, rental property, or other places of business.
  • errors in fabrication or installation, including damage caused to other areas of the home during installation.
  • damage or injury caused by improper use or abuse, which includes but is not limited to, damage from accidents, vandalism, impact, chemical damage, bleach damage, acts of nature, job-site conditions, architectural design, or structural improvement.
  • material or services have not been paid in full.
  • any residence where the Owner(s) is not the occupant.
  • appearance of edge, re-fabrication, or altering of the factory applied face finish in any way.
  • the Owner(s) decide they do not like the Product after installation due to color, shade, pattern, or any other opinions based on personal preference.
  • any other items or occurrences that are inherent characteristics of the Product, regardless of whether viewed as a defect by the Owner(s).

The Product is made up of natural materials which inherently vary in color, shape, size, veining, particle structure, surface irregularities, texture irregularities, fissures, pits and distribution within each sample or slab.

Therefore, samples are not meant to be an exact replication of the Product slab or final installed countertop.  In addition, some of the Product colors contain movement or veining and due to the randomness of this effect, samples of these colors may not show this overall aesthetic.

These variances are to be expected, so please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, and hue when selecting a color. Also be advised the Product samples and slabs may vary from the actual, installed Product surface.

No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, Simply Kitchens is not liable in tort or contract for any loss or direct, incidental, or consequential damages as a result of the use or the inability to use the Product.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Simply Kitchens makes no other guarantee, representation, or warranty (express or implied) with respect to its products, except as expressly stated herein. No representative, dealer, employee, installer or any other person is authorized or permitted to make, modify or change this warranty with respect to the Product.

This Lifetime Limited Warranty applies to the Product installed after January 1, 2016. All parties must agree to comply with the terms and conditions outlined in this Limited Lifetime Warranty.

To obtain service under this warranty, first contact the source from which you purchased the Product. If the warranty resolution is not handled to your satisfaction, please contact:

Simply Kitchens

6438 Dawson Blvd, Suite C,Norcross, GA 30093

Phone: (866)-503-0939

info@simplykitchenusa.com