Our return policy is dependent on the type of product ordered from the site. Each product type is outlined below:
RTA Cabinets – RTA cabinets may be returned within 14 days of receipt. You will be responsible for a 25% restocking fee and the shipping cost to send back to the manufacturer. If your order was a pickup order, you will still be responsible for a restocking fee, and you are required to await approval before returning the item to the warehouse.
The item must be in its original packaging, and in resalable condition. To process a return, email email@example.com and include your order confirmation number, specific SKU(s) and Qty(s) of the item(s) being returned, and the reason why the item is being returned. We can then provide a Return Authorization number and shipping details. For you to receive credit, you must receive a Return Authorization number from us prior to shipping out the return or returning it to the warehouse. Once we have received the returned item, it will be inspected for damages.
We ask that you allow 7 days of receipt for the manufacturer to inspect the returned item(s). Should everything be intact, we will issue the refund or credit to your account minus the 25% restocking fee, no refunds will be issued until the return is fully approved. Once a refund is issued, the processing times for the funds to be released back to your original form of payment are determined by your financial institution. Original shipping costs will not be credited back to the account or refunded in any way.
Assembled Kitchen & Bathroom Cabinets – Assembled Kitchen and & Bathroom cabinets cannot be returned for any reason due to our manufacturer’s policies. It is vital to check all measurements and SKUs prior to ordering to confirm you are ordering the accurate pieces. If an assembled item is damaged prior to arrival, it will be replaced for the same item only. *See claims policy.
Closet Systems & Wood Hoods & All 3rd Party Vendors – closet systems, wood hoods, Rev-A-Shelf products, and all products carried through outside vendors cannot be returned for any reason due to the manufacturer’s policies. It is vital to check all measurements and SKUS prior to ordering to confirm you are ordering the accurate pieces. If an item is damaged prior to arrival, it will be replaced for the same item only. *See claims policy.
*No returns will be accepted on trims, moldings, fillers, panels, discontinued styles, or 3rd party vendor items regardless of the order type.
*No exchanges- refunds or new order placement only.
Cancellation/Order Change Policy
- Our cancellation and order change policy requires email notice be given within 24 hrs. from the time the order is placed by emailing firstname.lastname@example.org. It is the responsibility of the consumer to check all measurements and SKUs prior to placing an order to confirm you are ordering the accurate pieces. Simply Kitchens will not be responsible for ordering errors.
Cancellations – Orders can be canceled with no penalty until the next full business day after the order is placed. Any cancellation after the order is picked will be subject to a 15% processing fee. Cancellations made after an order has been loaded to a carrier’s truck are subject to a 25% restocking fee and possible reconsignment fees or additional freight charges.
Order Changes – Changes are allowed up until the next full business day after the order is placed. Once the order is in process, no changes can be made. Additional items can be processed online as a new order. *Subject to additional shipping fees
*All fees are subject to change
*The processing times for any funds to be released back to your original form of payment are determined by your financial institution.
Blemishes or other damages not impacting the structural integrity of a cabinet will not warrant a full cabinet replacement. We reserve the right to provide alternative products or components as solutions.
Simply Kitchens has final determination of resolution for any manufacturer warranty claims submitted. Solutions should be discussed with Simply Kitchens prior to being promised to the end customer.
Replacements for Missing or Damaged Items (Including Concealed Damage) – Our claims policy requires that all claims be processed through our claims module on our website.
To file a claim for damage or a shortage, please log into our website and use our damage claim module located within your account dashboard. You must complete all the fields and include all the requested information to process the claim. Pictures of the damaged packaging and product are required to be eligible for full replacement. Upon receipt of the damage claim, we will review the request within 48 business hours. Replacements will then be shipped out within 24-48 hours.
Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading and must be filed within 5 business days of receiving an order. No claims will be allowed without the proper paperwork noting the damage at the time of delivery. All damages must be documented and reported upon opening the boxes.
Missing items must be reported within one week from delivery and concealed damages must be reported within 15 days from delivery.
Simply Kitchens cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.
*Expedited shipping service is NOT available for replacements and/or parts and items that have been assembled or installed cannot be claimed as damaged.
When you visit our site, you may provide us with two types of information: personal information you knowingly choose to disclose and site use information collected on an aggregate basis using server logs, “cookies” and other technologies as you and others browse our site. Simply Kitchens does not use the information provided by a visitor for any purpose other than to provide answers and service to visitors who contact Simply Kitchens. The information you provide in the ordering process will be used to fill your order and to understand your needs so that we may serve you better. Except as set forth in this statement Simply Kitchens will not disclose any personal information to third party companies unless we receive your prior permission. In the following limited circumstances, we will consider, and may release, personal information to third parties: (1) to fulfill your order; (2) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order; or (2) in special cases, such as protecting the rights, property, or safety of Simply Kitchens staff.
Like other commercial sites, our site may use standard technologies such as “cookies” and web server logs to collect information about how our site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a site. They are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that site by the same user or to use the information to streamline the user’s transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
We collect the personal information that you provide us, such as when you; purchase services online or by telephone or contact us through our website or by telephone through our Customer Service. We do not sell, rent, share, or disclose personal information to third parties without your prior consent, except in the limited circumstances described below and the information will only be used to assist in the fulfillment and support of your order.
We may provide to a third party information that is necessary to fulfill an order you have placed with us, for example, providing a shipping carrier your address and if you pay by a credit or debit card, your card number and sales transaction information are passed on to the card processor and/or issuer (including their service providers such as fraud verification services).
Personal information we collect is stored electronically. When you enter personal information online, that information is encrypted using a security protocol called SSL (Secure Sockets Layer), which encrypts all information prior to transmitting it over the Internet. We also use SSL to allow you to securely view your online account and registration information. We collect, process, and maintain payment information, including credit card information, in compliance with the data security rules adopted by credit card companies such as Visa, MasterCard, American Express and Discovery Card.
Although we have taken technical, administrative, and physical measures to protect your information from loss, misuse, or alteration by third parties, there is always some risk involved in transmitting information over the Internet. We take strides to protect all our information, but no protection regime is perfect, and information may be lost or stolen in extreme circumstances. You can always contact us in order to correct your personal information in our systems, update any other information that you have provided to us, or to request that promotional materials not be sent to you, by contacting us at email@example.com, or by calling us at (866)-313-1617
Simply Kitchens may change this Privacy Statement at any time by posting revisions to our site. Your use of the site constitutes acceptance of the provisions of this Privacy Statement and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Statement. If you do not agree to the terms of this Privacy Statement or any revised policy, please exit the site immediately.