Questions About Maintenance and Repair

Touch-up kits are available to help hide surface damage on cabinetry. Contact the design center where they can facilitate the purchase of the color-matched touch-up kit for your specific cabinetry.

To clean your cabinets, you should use a cotton cloth with warm water or for a more thorough cleaning, mix water with a mild soap. Be sure to use another cloth to dry the surface right away.

Things to avoid:

  • You should avoid using a cloth or sponge that you have washed dishes with as there may be food or grease left behind that could get on your cabinets.
  • Do not use harsh detergents or abrasive cleaners that have ammonia or bleach, such as the sink or tub cleaners.
  • Avoid any silicone-based waxing or polishing products.

Your cabinets are made with a quality finish, but you should still handle with care when it comes to cleaning. A little soap and water will go a long way.

Our return policy is dependent on the type of product ordered from the site. Each product type is outlined below:

RTA Cabinets – RTA cabinets may be returned within 14 days of receipt. You will be responsible for a 25% restocking fee and the shipping cost to send back to the manufacturer. The item must be in its original packaging and in good condition.

To process a claim, email (need and email address) your confirmation number, the reason why the item is being returned, and specific SKU(s) of the item(s) being returned. We can then provide a Return Authorization number and shipping details. For you to receive credit, you must obtain a Return Authorization number from us before shipping out the return.

Once we have received the returned item, it will be inspected for damages. We ask that you allow seven days of receipt for the manufacturer to check the returned item(s). Should everything be intact, we will issue the credit to your account, minus the 25% restocking fee. Original shipping costs will not be credited back to the account or refunded in any way.

Assembled Kitchen & Bathroom Cabinets – Assembled Kitchen and & Bathroom cabinets cannot be returned for any reason due to our manufacturer’s policies. It is vital to check all measurements before ordering to confirm you are ordering the accurate pieces. If an assembled item is damaged before arrival, it will be replaced for the same item only.

To see other questions about construction, finishes, and types of wood or design and install, visit our blog.

 

Questions About Design and Installation

For your design appointment you should bring measurements of your kitchen, any visuals or ideas you would like to be considered in the design.  You can download our measure guide to assist you in capturing all the necessary data.  Prior to your cabinet purchase we will perform a measure to confirm all dimensions and jobsite conditions.

In many of our assembled cabinet lines, we can make some custom modifications to existing stock cabinets. These modifications include increased cabinet depth, decreased cabinet depth, and single wall oven cabinet to double wall oven cabinet conversions. To find out more information about these custom modifications, please contact our customer service department.

Our professional design services are offered free of charge and an important step in process to helping you create a kitchen you will love and enjoy spending time in.

Yes, you will receive email updates regarding your order status at the following stages:

  • Processed- This status confirms that your order and payment have been received and verified.
  • Shipped- This status notifies you that your order has shipped.
  • Received – This status notifies you that the installation team is ready to schedule your installation.

Estimating cabinet installation costs is easier when you know which factors to consider.  Number of Cabinets, removal and disposal of old cabinets, the size of the kitchen, trim and molding and geographical location all have an impact on the installation costs.  The Design Center will be able to provide a more accurate installation estimate with your specific quote.